Bowtie White Enamel Covered Box with Gold Rope Trim

Depending on the pieces in your order, items may arrive separately and be delivered through different carriers or delivery services. Information regarding each product can be found on each product page. Please note, all lead times are subject to change. Once an item is ready to ship, you’ll receive a confirmation email that your order is on its way.

Please note that items can only be delivered to the original address specified during the checkout process. To ensure a smooth delivery experience, kindly provide an active phone number and email address during checkout to enable your local delivery agent to arrange a convenient delivery time with you.

Any damage or loss occurring to items beyond the specified timeframe is not the responsibility of W Home Collection. We appreciate your understanding and cooperation regarding our delivery policy. Should you have any further questions or require assistance, our dedicated Customer Experience Team is ready to assist you.

If your item arrives damaged, please notate it at the time of delivery on the agent’s Proof of Delivery form. if applicable. Please then contact our Customer Experience Team at contact@whomecollection.com and we will take care of this issue. Please include your order number and photos of the damage and packaging, to aid our team in best assisting you. 

We stand behind the quality of our products but understand that you may change your mind about a piece or that it may not work in your space as intended. We accept returns on select items within 30 days of delivery. items must be returned in good condition and original packaging in order for a refund to be received. All Last Call items are final sale.

Our customers are responsible for return shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Returns that arrive with postage due will be returned to the sender. Please allow 5-7 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email.